Returns & Replacements

This policy applies to retail purchases made through yakandpaws.com.

Returns and Refunds

We do not accept returns or provide refunds after an order has shipped.

Orders successfully cancelled before shipment are eligible for a full refund as described in our Shipping Policy.

Damaged, Defective, Incorrect, or Missing Products

If your order arrives with a damaged, defective, incorrect, or missing product, please contact us within 14 days of receiving your order.

Eligible claims are resolved by replacement rather than refund.

Requesting a Replacement

Email sales@yakandpaws.com and include your order information and a description of the problem.

Photos or other supporting information may be required when applicable so that we can verify the issue.

Replacement Shipping

Approved replacements are shipped at no additional shipping cost to the customer.

Wholesale and Private Label

This policy applies only to retail purchases made through yakandpaws.com. Wholesale and private-label orders are subject to separate terms.

For wholesale or private-label inquiries, contact sales@yakandpaws.com.